Terms of service

Website Use Policy

These Terms and Conditions govern your use of www.niftyaudio.com (“Our Site”). Please read carefully before proceeding.

1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless stated otherwise:

• “Content” refers to any and all materials such as text, images, code, etc., on Our Site.

• “We/Us/Our” refers to Rella Limited trading as Nifty Audio, a company registered in England (Company Number: 15623826), with its registered address at 23-25 Foxes Bridge Road, Forest Vale Industrial Estate, Cinderford, Gloucestershire, GL14 2PQ, England.

2. Information About Us

2.1 Our Site, www.niftyaudio.com, is owned and operated by Rella Limited, trading as Nifty Audio. Our VAT number is GB473038787.

3. Access to Our Site

3.1 Access to the site is free.

3.2 The site is available “as is” and may be altered or suspended without notice.

4. Intellectual Property Rights

4.1 All content, unless indicated otherwise, belongs to or has been licensed by us and is protected by UK and international intellectual property laws.

5. Third Party Intellectual Property

5.1 Rights to product images and descriptions belong to the respective manufacturers or distributors.

6. Use of Cookies & Privacy

6.1 Our site complies with UK GDPR, explaining how user data is collected, used, and stored.

6.2 Cookie consent is required for the use of tracking cookies, as described in our Cookie Policy.

7. Fair Use & Accessibility

7.1 Users may link to our homepage, provided it’s done legally and fairly.

7.2 We are committed to ensuring the accessibility of the site in accordance with WCAG guidelines.

8. E-Commerce & Consumer Rights

8.1 All sales are governed by our Consumer Sales Terms and Business Sales Terms, in compliance with UK law.

8.2 Information on consumer rights, returns, and refunds can be found in our dedicated section.

9. Disclaimer

9.1 Content on the site is for informational purposes and should not be relied upon as professional advice.

9.2 We do not guarantee the accuracy or completeness of the content.

10. Liability

10.1 We accept no liability for loss or damage arising from the use of the site, except as required by law.

11. Viruses & Security

11.1 We take reasonable steps to ensure that the site is secure but cannot guarantee that it is free of malware. Users are responsible for their own security measures.

12. Changes to These Terms

12.1 These Terms may be updated from time to time, and changes will be binding upon first use following updates.

13. Contact Us

13.1 For inquiries, please contact us at info@niftyaudio.com or via our contact page.

14. Jurisdiction

14.1 These Terms are governed by English law, and disputes will be handled by the courts of England and Wales.


Privacy Policy

Rella Limited trading as Nifty Audio understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.niftyaudio.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested at the point to visit the www.niftyaudio.com website.

  1. Definitions and Interpretation
  2. In this Policy, the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

  1. Information About Us
    Our Site is owned and operated by Rella Limited trading as Nifty Audio, a Limited Company registered in England under company number 15623826.
    Registered address: 23-25 Foxes Bridge Road, Forest Vale Industrial Estate, Cinderford, GL14 2PQ.
    VAT number: GB 473038787.
    Data Protection Officer: Joe Hawley.
    Email address: info@niftyaudio.com.
    Telephone number: 02080508750.
    Postal address: 23-25 Foxes Bridge Road, Forest Vale Industrial Estate, Cinderford, GL14 2PQ.
    We are a member of FSB.
  2. What Does This Policy Cover?
    This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
  3. What Is Personal Data?
    Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
    Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
  4. What Are My Rights?
    Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
    a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
    b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.
    c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
    d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
    e) The right to restrict (i.e. prevent) the processing of your personal data.
    f) The right to object to us using your personal data for a particular purpose or purposes.
    g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
    h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
    i) Rights relating to automated decision-making and profiling. we do not use your personal data in this way.
    For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
    It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
    Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
    If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. we would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.
  5. What Data Do You Collect and How?
    Depending upon your use of our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies and our Cookie Policy https://www.niftyaudio.com/cookie-policy. We do not collect any ‘special category’ or ‘sensitive’ personal data or personal data relating to children or data relating to criminal convictions and/or offences.

Data Collected How we Collect the Data
Identity Information including your name. Website form collection or emails sent to us.
Contact information including address, email address and phone number. Website form collection or emails sent to us.
Business information including business name, job title, profession. Website form collection or emails sent to us.
Payment information including card details and bank account details. Website form collection or emails sent to us.
Profile information including Preferences, interests, login details, purchase history. Website form collection or emails sent to us.
Technical information including IP address, browser type and version, operating system Website browsing.
Data from third parties including Technical information, contact information, profile information. Emails sent to us.

  1. How Do You Use My Personal Data?
    Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

What we Do What Data we Use our Lawful Basis
Registering you on our Site. Name, email, phone number, address, business address. Processing orders.
Providing and managing your Account. Name, email, phone number, address, business address.. Processing quotes, orders and enquiries.
Providing and managing your access to our Site. Name, email, phone number, address, business address.. Processing quotes, orders and enquiries.
Administering our business. Name, address, email address and phone number, business name. Processing quotes, orders and enquiries.
Supplying our products and services to you. Name, address, email address and phone number, business name Processing quotes, orders and enquiries.
Managing payments for our products and services Name, address, email address and phone number, business name, card details and bank account details. Processing orders.
Personalising and tailoring our products and services for you. Name, address, email address and phone number, business name. Processing quotes, orders and enquiries.
Communicating with you. Name, address, email address and phone number, business name. Processing quotes, orders and enquiries.
Supplying you with information by email or post that you have opted-in-to (you may opt-out at any time by registering for marketing. Name, address, email address and phone number, business name. Information you about new or changes to products and services.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. we will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. we will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
Third Parties (including Goolgle and Meta) whose content appears on our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

  1. How Long Will You Keep My Personal Data?
    we will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Type of Data How Long we Keep It
Identity Information including name. 6 years – review or destroy: includes types of records that generally need to be retained by law or for audit or compliance purposes but aren’t considered to be of historical value.
Contact information including address, email address and phone number. 6 years – review or destroy: includes types of records that generally need to be retained by law or for audit or compliance purposes but aren’t considered to be of historical value.
Business information including business name, job title, profession. 6 years – review or destroy: includes types of records that generally need to be retained by law or for audit or compliance purposes but aren’t considered to be of historical value.
Payment information including card details and bank account details. 6 years – review or destroy: includes types of records that generally need to be retained by law or for audit or compliance purposes but aren’t considered to be of historical value.
Profile information including Preferences, interests, login details, purchase history. 2 years – destroy: includes types of records that are generally of low or short-term value such as those relating to general administration, local management or business support.
Technical information including IP address, browser type and version, operating system 2 years – destroy: includes types of records that are generally of low or short-term value such as those relating to general administration, local management or business support.

  1. How and Where Do You Store or Transfer My Personal Data?
    we will store some of your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.
    we will store some of your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.

We may store some or all of your personal data in countries outside of the UK. These are known as “third countries”. We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:
We will only store or transfer personal data in or to countries that are deemed to provide an adequate level of protection for personal data. For further information about adequacy decisions and adequacy regulations, please refer to the Information Commissioner’s Office.
Please contact us using the details below in Part 15 for further information about the particular data protection safeguards used by us when transferring your personal data to a third country.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
• limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
• procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;

  1. Do You Share My Personal Data?
    We may sometimes contract with the following third parties to supply certain products and services.

Recipient Activity Carried Out Sector Location
fulfilmentcrowd Ltd Shipping products Delivery Services UK
Royal Mail Order Delivery Delivery Services UK
UPS Order Delivery Delivery Services UK
Shopify Order Processing Product Sales USA
Stripe Payment Processing Product Sales USA
Paypal Payment Processing Product Sales USA
Intuit Accounting Product Sales USA

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.
If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

  1. How Can I Control My Personal Data?
    11.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and, at the point of providing your details and by managing your Account).
    11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
  2. Can I Withhold Information?
    You may access certain areas of our Site without providing any personal data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.
    You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy https://www.niftyaudio.com/cookie-policy.
  3. How Can I Access My Personal Data?
    If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
    All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.
    There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
    we will respond to your subject access request within less than one month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
  4. How Do You Use Cookies?
    Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. we use Cookies to facilitate and improve your experience of our Site and to provide and improve our products and services. By using our Site you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party cookies are used on our Site to provide web services and features. In addition, our Site uses analytics services provided by Google and Meta, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our Site. For more details, please refer to our Cookie Policy https://www.niftyaudio.com/cookie-policy.
  5. How Do I Contact You?
    To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
    Email address: info@niftyaudio.com.
    Telephone number: 02080 508750.
    Postal Address: 23-25 Foxes Bridge Road, Forest Vale Industrial Estate, Cinderford, GL14 2PQ. 
  6. Changes to this Privacy Policy
    we may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
    Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. we recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on Thursday 12th September 2024.
  7. Attribution
    This Privacy Policy has been created using a document template from www.simply-docs.co.uk.

Cookie Policy

Effective Date: 12-Sept-2024
Last Updated: 12-Sept-2024


What are cookies? This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies? As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Types of Cookies we use Manage cookie preferences Cookie Settings You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.


In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.

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